Question 1

Do you offer free estimates?

Accepted Answer

Yes. Every job starts with a free, written estimate. No surprise pricing, no upsell scripts, and no third-party dispatcher.

Question 2

Are you licensed and insured?

Accepted Answer

Yes. Fully licensed in Massachusetts and fully insured. MA license #9630040-PL-M is listed on every written estimate and invoice.

Question 3

How fast do you respond?

Accepted Answer

Calls are answered live during business hours and returned within one hour after-hours. For true emergencies like no heat in January, a burst pipe, or no hot water, we come out nights and weekends too.

Question 4

What areas do you serve?

Accepted Answer

Based in Saugus, MA. Working homes and jobsites across the Northshore and into Boston, including Lynn, Revere, Malden, Melrose, Wakefield, Peabody, Stoneham, Everett, Somerville, Boston, Lexington, Tewksbury, Haverhill, and beyond. Outside the list? Call. If we’re close, we’ll help.

Question 5

Do you stand behind your work?

Accepted Answer

Yes. Shane is licensed and insured, and work is done to code and inspected where required. Manufacturer warranties apply to the equipment installed, and workmanship is gone over with you in writing for each job. No boilerplate.

Question 6

Do you handle new construction and additions?

Accepted Answer

Yes. From rough-in to finish, Shane handles plumbing for new builds, additions, and gut renovations. Inspected, signed off, and ready to occupy.

Question 7

Do you work weekends and holidays?

Accepted Answer

24/7 for true emergencies. Same-day Saturday for boiler and water heater failures whenever possible. You call, Shane answers.

Need service? Shane will call you back fast.